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Privacy Policy

Effective date: October 10, 2025
Company: Icon Industries Inc. (“Icon Industries,” “we,” “us,” or “our”)
Website: iconindustries.io
Contact: info@iconindustries.io | 760-933-9696 | 925 S. Orange St, Escondido, CA 92025.

1) Scope

At Icon Industries Inc., we respect your privacy and are committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, protect, and share your information when you engage with our website, services, or communications. By using our services, you consent to the practices described herein.
1. Types of Communication We May Send · Service-Related Communications: Essential updates such as account status and customer support messages. · Network and Event Notices: If you’ve opted in, we may send updates about our services, network events, or case progress via phone, text, or email.
2. Use of Automated Technology We do not currently use automated dialing systems or prerecorded messages to contact you for service or marketing purposes. If we adopt such technology in the future, we will only do so with your explicit written consent, in accordance with the Telephone Consumer Protection Act (TCPA).
3. Opt-Out Mechanism You may opt out at any time by replying “STOP” to any text message or following the unsubscribe instructions in our emails. To stop receiving service-related communications, please contact our customer support team at “the email you want” or call 760-933-9696 There is no charge to opt out of text communications.
4. Third-Party Sharing We do not sell, rent, or share your personal information with any third party for marketing or unrelated purposes.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, contact us, or use our services (e.g., video/podcast production, event AV, online courses, consulting).

2) Personal information we collect

Information you provide

  • Contact details (name, email, phone, company).
  • Project and intake details (goals, audiences, asset links, schedules).
  • Billing and invoicing information (if you purchase services).
  • Communications (emails, forms, call notes).

Information we collect automatically

  • Device/usage data (IP address, browser, pages viewed, timestamps).
  • Cookies and similar technologies for analytics and site performance (see “Cookies & Analytics”).

Information from third parties

  • CRM/PM and collaboration tools you connect or use with us (e.g., ClickUp, Frame.io, Typeform, Google Drive/Workspace).
  • Social media or video platforms you link for distribution or analytics (e.g., YouTube).

3) How we use your information

  • Provide and improve services (production, editing, event AV, live streaming).
  • Operate our website and ensure security/performance.
  • Communicate about projects, updates, billing, and support.
  • Send marketing emails with your consent (you can unsubscribe any time).
  • Comply with legal, tax, and accounting obligations.

4) Legal bases (GDPR/UK GDPR, if applicable)

  • Contract performance (providing services you request).
  • Legitimate interests (site security, service improvement, client success).
  • Consent (marketing cookies, newsletters).
  • Legal obligations (tax, accounting, compliance).

5) How we share information

We do not sell your personal information. We may share limited data with:

  • Service providers/Processors that help us operate (hosting, analytics, email/CRM, payment processing, project collaboration, cloud storage).
  • Professional advisors (legal, accounting) and authorities where required by law.
  • Business transfers (e.g., merger or acquisition), subject to appropriate safeguards.

We require service providers to use personal information only to perform services for us and to protect it appropriately.

6) Retention

We keep personal information only as long as needed for the purposes above or as required by law. Unless otherwise agreed in writing, completed project files are archived for up to 6 months after delivery, then may be deleted or cold-archived.

7) Cookies & analytics

We (and our vendors) may use cookies and similar technologies to:

  • Run the site, measure traffic/performance, and improve user experience.
  • Understand interest in our services and content.

You can manage cookies in your browser settings and—if implemented on our site—via the Cookie Preferences link. Disabling certain cookies may impact site functionality.

8) Your marketing choices

You can opt out of marketing emails any time by using the unsubscribe link or emailing info@iconindustries.io. Service and transactional emails are still required for active projects.

9) Your privacy rights

Your rights depend on where you live. Subject to applicable law, you may have the right to:

  • Access: request copies of your personal information.
  • Correct: request updates to inaccurate or incomplete data.
  • Delete: request deletion of personal information.
  • Portability: receive your data in a portable format.
  • Restrict/Opt-out: object to or limit certain processing.
  • Consent withdrawal: where processing is based on consent.

California (CPRA/CCPA)

California residents have the right to:

  • Know the categories and specific pieces of personal information we collected, the sources, purposes, and categories of disclosures in the past 12 months.
  • Delete personal information (with certain exceptions).
  • Correct inaccurate information.
  • Opt-out of “sale” or “sharing” for cross-context behavioral advertising. We do not sell personal information. If our use of analytics/ads tools is deemed “sharing,” you may opt-out via the “Do Not Sell or Share My Personal Information” link (if enabled on our site) or by contacting us.
  • Limit the use/disclosure of sensitive personal information (we do not use SPI for inferring characteristics).
  • Non-discrimination for exercising these rights.

How to make a request: Email privacy@iconindustries.io or info@iconindustries.io with “Privacy Request” in the subject, or mail us at our postal address. We will verify your identity and respond per applicable law. You may use an authorized agent with proof of authorization.

10) Children’s privacy

Our site and services are not directed to children under 13, and we do not knowingly collect personal information from them.

11) Data security

We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure; please notify us immediately if you believe your information has been compromised.

12) International transfers

If you access our site or work with us from outside the U.S., your information may be processed in the United States and other jurisdictions with different data-protection laws. Where required, we use appropriate safeguards (e.g., contractual commitments).

13) Third-party sites and services

Our website may link to or integrate with third-party platforms (e.g., YouTube, social networks, payment providers). Their privacy practices are governed by their own policies.

14) Business clients & project content

If you provide us with files that contain personal information (e.g., podcast guest lists, attendee info), you represent that you have a lawful basis to share it with us. We process such data solely to deliver the contracted services and according to your written instructions (e.g., scope/SOW, service terms). For customers needing a Data Processing Addendum (DPA), contact privacy@iconindustries.io.

15) Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above shows when it was last revised. Material changes will be posted on this page; where required, we will notify you and/or seek consent.

16) How to contact us

Questions or requests about this Privacy Policy or your personal information:
Icon Industries Inc.
info@iconindustries.io | 760-933-9696 | 925 S. Orange St, Escondido, CA 92025.

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